Terms and Conditions

By purchasing from Callie, you agree to the following terms and conditions. Please read them carefully.

PRIVACY POLICY 

1. Callie is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.
2. When you register at our site, you will be asked to submit some personal information, such as name and contact information.
3. Callie will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

PAYMENT & ORDER

1. Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment methods.
2. Orders will be shipped within 3-7 work days upon receiving. A tracking number will be e-mailed to you only after the order is shipped. Or check from order status page. For most part of worldwide, the orders are supposed to reach your door. 

Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for the parcel if not received within expected shipping time.

Finally, contact us for further information.

DISCLAIMER AND LIMITATION OF LIABILITY

1. Callie strives to be as accurate as possible and intends that the colors, designs, and style of the products that appear on this site reflect those of the actual product.
2. However, Callie does not warrant that product descriptions, pictures or any other content of Callie is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
3. Actual colors and the "look and feel" you see on the Callie site will depend on your computer monitor and on other technical factors.
4. If a product offered by Callie itself is not as described, your sole remedy is to return it in unused condition.All of Callie products are guaranteed against defects for 99 days from the date of the invoice. Except as expressly stated herein, Callie disclaims all warranties, either express or implied, of any kind with respect to products sold on the Callie site.
5. You agree that the sole and exclusive maximum liability to Callie arising from any product sold on the Callie site is the price of the product ordered.
6. In no event shall Callie, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

INTELLECTUAL PROPERTY & USER CONTENT

1. Validity of Uploaded Content
   By submitting any content to our platform—including images, text, graphics, names, or other creative materials ("User Content")—you confirm that you either own the rights or have proper permission to use it. This includes any third-party content like logos, quotes, or photos. We rely on you to ensure your uploads comply with all relevant copyright, trademark, and usage laws. Although we have set up a platform review mechanism, but we cannot guarantee 100% identification of infringing or illegal content.
2. Responsibility and Liability
   We assume no liabilities for any content uploaded by you. You are fully responsible for the content you upload. If any claim, dispute, or legal action arises because your User Content infringes someone else’s rights, you agree to handle the matter and indemnify us from any loss or damages relating to such infringing claims plus any related costs (including reasonable legal fees).
3. Our Rights to Moderate Content
   We deeply respect creativity and intellectual property rights, and we believe our users do too. To keep our platform safe and trustworthy, if our platform review mechanism finds the content you uploaded that may violate laws, infringe IP rights, or go against our Terms of Service, we’ll reach out and give you the opportunity to revise or replace it. If the necessary change request is not complied with, we may remove the content immediately and suspend or terminate access to your account. While we hope it never comes to that, these steps help us protect the integrity of our platform and the community we serve.

MOBILE SERVICE TERMS

1. 1. By consenting to CALLIE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CALLIE through your wireless provider to the mobile number you provided, including advertising, marketing, news, updates, and other information from or on behalf of CALLIE,even if your mobile number is registered on any state or federal Do Not Call list. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CALLIE. Your participation in this program is completely voluntary.

   2. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

   3. You can opt out from receiving SMS/MMS text messages through our Program by responding with the keyword STOP to any message you receive from our Program.

   4. For Program support or assistance, text the keyword HELP to the short code or number from which you currently are receiving our text messages.

   5. Please note that we may change any short code or telephone number we use to operate the Program at any time with notice to you. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and that we will not be responsible for honoring such requests.

   6. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.You agree to provide us with a valid mobile number.If you get a new mobile number, you will need to sign up for the program with your new number.

   7. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.Neither we, our vendors, and/or any other wireless carrier is liable for failed, delayed, misdirected, or undelivered messages.

   8. Pursuant to the Texas Business and Commerce Code, we are prohibited from sending marketing text messages to residents of Texas. To comply with this requirement, we employ filtering measures—such as screening by telephone area codes, physical addresses, and IP addresses—to exclude users identified as being in Texas. However, please note that these methods may not be entirely exhaustive. 

      If you are a Texas resident and believe you have received a marketing text message from us in error, please contact us via email at support@callie.com to address the issue promptly.

RETURN POLICY

1. Your satisfaction is our top priority. For defective products, we offer a 99-day refund or replacement guarantee, starting from the delivery date.
2. Please note that once an order has been dispatched, we may not be able to revise or cancel it. Such orders will be handled according to our Return Policy.

CONTACTING Callie

1. If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Callie customer service representatives.
2. Email us: support@callie.com

3. Office Address: WORKSHOP 29 ON 5TH FLOOR CAREER AND KENSON INDUSTRIAL MANSION 58 HUNG TO RD KWUNTONG KL